Complaints

The University’s official complaints procedure helps students to voice concerns and resolve problems about any aspect of the University, whether it is about the services provided, treatment by a member of staff or student, or any other issue.

The Complaints Procedure

When a complaint is received, the University seeks to resolve it informally with the person/people involved as quickly and as fairly as possible. If early resolution fails, then a formal investigation will be initiated by completing a Student Complaint Form and sending it to the Student Casework Unit. The Complaints Procedure is explained in full on the University Secretary’s Office website.

Advice and useful links
Students are able to seek help and guidance at any stage of the complaints procedure.