Complaints

  • USW has an official complaints procedure to help students voice concerns and resolve problems
  • Early resolution is the first step – raise concerns verbally or in writing with the person responsible
  • Formal investigation is the next stage, if required
  • Advice and support is available at every stage

Complaints Procedure

If you are dissatisfied with an aspect of the University’s provisions and you wish to complain, you should follow the University’s Complaints Procedure, which is open to all students of the University of South Wales.

When a complaint is received, the University seeks to resolve it as quickly and fairly as possible, whether it is about services provided by the University, treatment by a member of staff, student or visitor, or any other issue.

The Complaints Procedure is explained on the University Secretary’s Office website here: Student Complaints.

In brief:

  • Early resolution – attempt to resolve the problem informally with the person/people involved.
  • Formal Investigation – if early resolution fails then initiate a formal investigation by completing a Student Complaint Form and sending it to the Student Casework Unit.

Advice and Support

Students can seek help at any stage of the Complaints Procedure, from several sources of advice about complaints.