You Said, We Did
The Univeristy of South Wales listens to student feedback, and uses it to help guide real changes and improvements to the student experience.
Results of Previous Feedback
Some examples of recent changes as a result of student feedback are:
- We invested in football, golf and performance sport and the results of the USW sports teams improved.
- We supplied new furniture and extra study space in the Atrium’s library.
- We run extra careers events and fairs every year (there are more than 100 now).
- You wanted a single place to go to for advice, so we created an ‘Advice Zone’ on each campus.
- We revised assessment and feeback mechanisms to give students a more balanced workload.
Ways to Give Feedback
Course Reps exist to improve the course which they are elected to represent. Student Voice Reps address broader issues, operating at the faculty level. Both act as a voice for students to the University, speaking directly to decision makers and helping shape future policy.
The Students’ Union also represents USW students, with an even wider remit. It’s a collective voice for over 28,000 USW students and connections to the National Union of Students. It’s independent of, but closely tied to the University.
Every course at the University collects feedback through course evaluations. Students from all years are able to participate. You’ll get two chances each year: in the first term, and in the summer term, towards the end of the teaching year. The evaluations take place online but alternative formats are available on request.
Your tutor should let you know when the evaluation period starts – and there will be promotion on UniLife.
The form of the evaluation you are asked to complete may vary, but however you provide your feedback you can be assured that your views will be noted by the teaching team and may lead to enhancements of the learning experience.
National Student Survey
The National Student Survey is a nationally recognised annual survey of mostly final year undergraduates in the UK. The survey provides students with an opportunity to give their opinions on what they liked about their time at University as well as things that they felt could have been improved.
In addition, other surveys, focus groups and feedback gathering exercises run at certain times of the year, or continually. Here are examples of University departments who have a year-round web page about their feedback and any changes made as a result: