Help and Advice

If you have a query but are not sure where to go or who to ask for help, the list of contacts below will hopefully help to point you in the right direction.

USW Student Charter Information on this webpage forms part of our commitment in our Student Charter

Accommodation Services

For all accommodation related queries including, halls of residence and private sector housing, contact Accommodation Services.

Advice Zones

For assistance with all queries related to studying at the University, contact your Advice Zone.

Immigration & International Student Advice

The Immigration & International Student Advice Team offers information and advice to international students on a range of non-academic issues such as immigration, cultural issues and daily life in the UK.

IT, Media and Technical Services

For all IT-related queries refer to the IT, Media and Technical Services channel. If you still can’t find the information you need, then contact IT Customer Support.

Learning Services

Student Services

Support from other departments

Additional support is available from:

Using UniLife: A walk-through guide

If you are not sure how to use UniLife, the walk-through guide should give you the basic information you need to access your email, use UniLife and navigate around the UniLife home page.

The UniLife Team

If you have a query and are still not sure who to ask or if you think there is an area that is missing from this page please email UniLife.